Terms of Service

These Terms of Service ("Terms") govern your use of the Scriber platform and related services provided by AdvancedCare USA Inc. ("AdvancedCare," "Scriber," "we," "us," or "our"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, do not use our Services.

1. Acceptance of Terms

By creating an account, accessing the Scriber web application, Chrome extension, mobile applications, or any other product or service we offer (collectively, the "Services"), you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you are accessing the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and "you" refers to both you and the organization.

2. Description of Services

Scriber provides AI-powered clinical documentation tools designed for behavioral health professionals. Our Services include:

• Audio recording and speech-to-text transcription
• AI-generated clinical notes using behavioral health templates
• Treatment plan and screening tool generation
• Clinical note export and EHR integration utilities
• Team management and supervisor review features
• Chrome extension and mobile applications

We reserve the right to modify, suspend, or discontinue any part of the Services at any time with reasonable notice.

3. User Accounts

To access most features of the Services, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain the security of your password and promptly notify us of unauthorized access
• Accept responsibility for all activities that occur under your account
• Not share your account credentials with others or allow others to access your account

You must be at least 18 years of age and a licensed or supervised healthcare professional (or administrative staff supporting such professionals) to use the Services.

4. HIPAA & Protected Health Information

The Services are designed to handle Protected Health Information (PHI) as defined by the Health Insurance Portability and Accountability Act (HIPAA). As a user of Scriber, you acknowledge and agree that:

• You are responsible for obtaining appropriate patient consent before recording or documenting any session using Scriber
• You will use the Services only in compliance with applicable laws and regulations, including HIPAA
• You will execute a Business Associate Agreement (BAA) with AdvancedCare USA Inc. before using the Services to process PHI as a covered entity
• You will not use the Services to store PHI beyond the minimum necessary for your clinical documentation purposes

AdvancedCare USA Inc. acts as a Business Associate under HIPAA. Our obligations as a Business Associate are detailed in the BAA. Contact us at [email protected] to request a BAA.

5. Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You will not:

• Use the Services to record or document sessions without appropriate patient consent
• Reverse engineer, decompile, or attempt to extract source code from any part of the Services
• Upload malicious code, viruses, or any material that could harm our systems or other users
• Attempt to gain unauthorized access to any part of the Services or related systems
• Use the Services in any way that violates applicable federal, state, or local laws
• Resell, sublicense, or otherwise commercialize access to the Services without our written consent
• Use automated tools to scrape, crawl, or extract data from the Services

6. Intellectual Property

The Services, including all software, designs, logos, text, and other content created by AdvancedCare USA Inc., are owned by AdvancedCare USA Inc. and protected by copyright, trademark, and other intellectual property laws.

You retain ownership of all clinical content you create using the Services, including transcriptions, notes, and treatment plans generated with your patient data. By using the Services, you grant AdvancedCare USA Inc. a limited license to process your content solely to provide the Services to you.

We do not use your clinical content to train AI models without your explicit written consent.

7. Payment & Billing

Paid subscriptions are billed in advance on a monthly basis via credit card through our payment processor (Stripe). By subscribing to a paid plan, you authorize AdvancedCare USA Inc. to charge your payment method on a recurring basis.

• Prices are listed in U.S. dollars and subject to change with 30 days' notice
• You may cancel your subscription at any time; cancellation takes effect at the end of your current billing period
• Refunds may be issued within 14 days of a billing date at our discretion
• If payment fails, we will attempt to notify you and may suspend your account after 7 days of non-payment

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ADVANCEDCARE USA INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

Scriber-generated clinical notes are AI-assisted documentation tools and are not a substitute for professional clinical judgment. You are solely responsible for reviewing, editing, and approving all generated notes before including them in any official medical record.

9. Termination

We may suspend or terminate your access to the Services at any time for violation of these Terms, non-payment, or any reason we determine, in our sole discretion, warrants such action. We will provide reasonable notice unless the violation requires immediate action.

You may terminate your account at any time by contacting us or using the account deletion feature in your settings. Upon termination, your right to use the Services ceases immediately.

Sections 4 (HIPAA & PHI), 6 (Intellectual Property), 8 (Limitation of Liability), and 10 (Governing Law) survive termination.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction.

11. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date at the top. For significant changes, we may also notify you by email. Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

12. Contact

If you have questions about these Terms of Service, please contact us: