Question 1

What is Scriber?

Accepted Answer

Scriber is an AI-powered clinical documentation platform built specifically for behavioral health professionals. It captures audio from your sessions, transcribes them using speech-to-text AI, and generates structured clinical notes using 20+ behavioral health templates — all in minutes.

Question 2

How does Scriber work?

Accepted Answer

Scriber works in four steps: (1) Record your session audio using the browser, Chrome extension, or mobile app. (2) Our AI transcribes the audio with speaker diarization. (3) You select a note template, and AI generates a structured clinical note from the transcript. (4) Export, copy, or download your completed note.

Question 3

What specialties does Scriber support?

Accepted Answer

Scriber is designed for behavioral health professionals including therapists (LCSW, MFT, LPC), counselors, psychiatrists, psychologists, addiction medicine specialists, social workers, and pediatric behavioral health practitioners. Our templates cover a wide range of specialties and session types.

Question 4

Do I need any special equipment?

Accepted Answer

No special equipment is needed. Scriber works with any standard microphone built into your laptop, desktop, or mobile device. For the best results, we recommend recording in a quiet environment.

Question 5

Is there a free plan?

Accepted Answer

No. Scriber does not have a free plan. You can try it with a 7-day trial, then choose Starter ($99/month) or Professional ($129/month).

Question 6

How does billing work?

Accepted Answer

Paid plans are billed monthly via credit card. You can upgrade, downgrade, or cancel at any time from your account settings. There are no setup fees or long-term commitments.

Question 7

Are refunds available?

Accepted Answer

If you are not satisfied with your paid subscription, contact us within 14 days of your billing date and we will issue a full refund. After 14 days, refunds are considered on a case-by-case basis.

Question 8

Is there a discount for group practices or clinics?

Accepted Answer

Yes! We offer volume discounts for group practices and clinic organizations. Contact us for a custom quote tailored to your organization's needs.

Question 9

Is Scriber HIPAA compliant?

Accepted Answer

Yes. Scriber is designed from the ground up to be HIPAA compliant. All data is encrypted at rest (AES-256) and in transit (TLS 1.2+). We maintain audit logs of all PHI access, and no PHI is cached in the browser.

Question 10

Can I get a Business Associate Agreement (BAA)?

Accepted Answer

Yes. We provide Business Associate Agreements to covered entities and business associates as required by HIPAA. Contact us at privacy@scriberapp.com or use the Contact page to request a BAA.

Question 11

Where is my data stored?

Accepted Answer

All data is stored on Microsoft Azure servers located in the United States. Azure provides HIPAA-eligible infrastructure. Data is never stored outside the US without your explicit consent.

Question 12

Can I delete my data?

Accepted Answer

Yes. You can request deletion of your account and all associated data at any time. We will process deletion requests promptly in accordance with HIPAA requirements. Contact privacy@scriberapp.com to initiate a deletion request.

Question 13

Which browsers are supported?

Accepted Answer

Scriber works best in Google Chrome, Microsoft Edge, and Firefox (latest versions). Safari is supported but some audio recording features may have limitations due to Safari's WebRTC implementation. The Chrome extension requires Google Chrome.

Question 14

What audio file formats can I upload?

Accepted Answer

Scriber accepts MP3, M4A, WAV, OGG, WEBM, and MP4 audio files for upload. For the best transcription accuracy, we recommend recordings with minimal background noise and at least 128kbps quality.

Question 15

Does Scriber integrate with my EHR?

Accepted Answer

Currently, Scriber exports notes as formatted text or PDF that can be copied and pasted into any EHR system. Direct EHR integration (HL7 FHIR) is on our roadmap. If your organization has specific integration needs, contact us.

Question 16

Is there a mobile app?

Accepted Answer

Yes! Scriber is available on iOS (iPhone and iPad) and Android. The mobile app supports audio recording, transcription, and note generation — so you can document on the go. Download links are available on the Apps page.

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